Customer Service Representative - FT

Avis Budget Group is a leading company in the transportation sector, seeking a Customer Service Representative to enhance customer experiences at airport locations. The role involves assisting customers with vehicle rentals and returns, ensuring a positive and efficient service.

Responsibilities:

• Assist customers throughout various parts of the rental and return process on our airport lots
• Checking vehicles
• Entering information into a handheld device
• Processing rentals for loyalty customers
• Assisting customers at exit gates
• Checking in vehicles at return
• Provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer

Requirements:

• Valid Driver's License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• A customer-first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience in a fast-paced environment is a bonus