Customer Service Support 3 Hourly

WEX Inc is a company focused on customer service and operational efficiency, and they are seeking a Processing/Verification Associate. The role involves processing invoices, making inquiries to ensure accuracy, and performing administrative tasks to support the operations team.

Responsibilities:

• Ensure the asset quality of the invoices being purchased is up to Credit standards established in the Factoring Group
• Ensure receivables purchased meet the standards set out in the client operating standards
• Ensure administrative tasks regarding data processing are done accurately and consistent with operations procedures
• Verify invoices via phone calls to debtors and via website look up where appropriate
• Ensure new debtors, errors, missing documentation, debtors over credit limit and other issues relating to ‘paper’ collateral are clearly noted on each batch of invoices
• Ensure any policy exceptions and material issues identified are actioned and notified to the Verifications Team Leader
• Ensure that best practice is both shared and implemented within FOF

Requirements:

• Strong data processing
• Strong communication skills
• Attention to detail
• Understanding of transportation documentation
• Commitment to customer service
• Organizational skills essential
• Ability to work in a participative manner in a fast moving team environment
• Self-starter