Senior IT Project Manager – Enterprise Implementations

Klir is the Operational Data Hub that connects water utility programs, data, and decisions into one connected operational system. They are seeking a Senior IT Project Manager to oversee the governance, coordination, and successful delivery of enterprise implementations, ensuring strong customer partnerships and high-quality outcomes.

Responsibilities:

• Own a portfolio of concurrent enterprise Klir implementations, including an initial anchor program with a single large, multi-agency public-sector customer
• Balance priorities, capacity, and risk across multiple active projects
• Provide clear visibility into portfolio status, risks, and dependencies
• Ensure consistent delivery standards while adapting to customer-specific needs
• Lead formal project initiation for enterprise Klir implementations
• Develop and maintain Project Initiation Documents (PIDs), governance frameworks and RACIs, and stakeholder maps and communication plans
• Establish and run delivery cadence, including weekly project status meetings, monthly project check-ins, and quarterly executive steering committee meetings
• Own integrated project plans and manage delivery against agreed scope, milestones, and timelines
• Track risks, issues, dependencies, and mitigation plans across the portfolio
• Proactively manage delivery risk in complex, multi-stakeholder environments, including programs spanning multiple public agencies and engineering/implementation partners
• Lead change control and scope discussions in partnership with internal teams and customers
• Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accounts
• Build trusted relationships with customer IT teams, operational and business stakeholders, and executive sponsors
• Navigate enterprise and public-sector environments with patience, persistence, and professionalism
• Track project milestones tied to commercial deliverables across the portfolio
• Coordinate with internal teams on milestone sign-off, invoicing, and payments
• Ensure delivery aligns with contractual obligations and SLAs
• Be fluent in enterprise delivery concepts including system integrations, data migration and data quality, and data exchange between systems (e.g., SCADA, LIMS, historian systems)
• Partner closely with Klir's Data Architect and technical specialists
• Structure and lead technical discussions — including security and governance readiness reviews — without being hands-on
• Maintain working familiarity with water-sector regulatory reporting frameworks (e.g., state drinking water and water quality regulatory bodies, EPA) as they affect implementation scope
• Work in close partnership with Customer Success Managers to ensure implementation SLAs are met across the portfolio
• Align implementation outcomes with long-term customer value
• Plan and coordinate training and enablement sessions
• Support analysis of customer “as-is” workflows and map them to Klir's target-state workflows
• Ensure customers are confident, trained, and prepared for long-term success on Klir

Requirements:

• 6+ years of experience as an IT Project Manager, Programme Manager, or equivalent
• Proven experience managing multiple concurrent enterprise projects
• Experience delivering enterprise SaaS or complex IT implementations
• Experience working directly with large enterprise or public-sector IT teams
• Strong background in formal project governance and delivery frameworks
• Comfortable owning delivery in high-visibility, customer-facing roles
• Strong understanding of enterprise integrations, data migration and data exchange, and SaaS delivery models
• Able to confidently lead technical conversations without being hands-on
• Excellent communicator and relationship builder
• Highly organized, structured, and detail-oriented
• Calm, patient, and persistent in complex environments
• Strong analytical skills and comfort mapping complex workflows
• Collaborative, pragmatic, and outcome-focused