Remote Customer Service Specialist (Finance & Insurance)

Turing is a leading research accelerator for frontier AI labs, seeking a Remote Customer Service Specialist with experience in finance and insurance. The role involves evaluating and improving AI for customer service applications, focusing on enhancing customer experience and communication within the finance and insurance sectors.

Responsibilities:

• Design and solve real-world customer interaction and service scenarios to test AI reasoning
• Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication
• Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards

Requirements:

• 4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector
• Excellent English communication and reasoning skills
• Ability to simplify and explain complex financial or insurance concepts in a clear and professional manner