Senior Business Systems Analyst, Legal Technology

HubSpot is a leading AI-powered customer platform that focuses on transforming legal work through technology. The Senior Business Systems Analyst will lead the design and delivery of AI solutions, manage the legal tech ecosystem, and drive AI adoption within the legal team.

Responsibilities:

• Lead AI solution design and delivery: build, configure, and deploy AI agents and agentic workflows using tools like Claude, Cowork, ChatGPT, and Glean within and across legal applications. This is real implementation work, not exploration
• Own the legal tech ecosystem as part of our team: serve as one of the technical SMEs across Legal SaaS applications (CLMs, Matter Management, DSAR tooling and more), driving reliability, optimization, and integration quality
• Build integrations: design and develop workflow automations and integrations using Workato and similar iPaaS platforms, connecting legal systems to the broader HubSpot stack
• Translate business needs into technical solutions: partner directly with attorneys and legal leadership to understand workflows, surface opportunities, and deliver solutions with measurable impact
• Drive AI adoption: work alongside the legal team to identify opportunities to embed AI tools (Claude, Glean, Harvey, Workato AI, and others) into day-to-day legal workflows, and support enablement so adoption actually sticks
• Shape the roadmap: contribute to a technically feasible product roadmap, balancing strategic priorities with iterative delivery
• Track and communicate value: develop KPIs and reporting to demonstrate the business impact of technology investments to senior legal leadership, including the CLO
• Stay ahead of the curve: monitor the rapidly evolving legal tech landscape and bring forward-looking perspective on tools, capabilities, and trends

Requirements:

• Strong hands-on technical skills: SaaS application configuration, API usage, system integration design, and workflow automation
• Real experience building and deploying AI solutions in enterprise environments: AI agents, agentic workflows, LLM-powered tools, or similar
• Experience with iPaaS platforms for building integrations and automations
• Demonstrated ability to operate as a technical consultant to a non-technical business audience: learn and understand business context, problem solve, and translate ambiguous needs into scoped, deliverable solutions
• Self-directed, highly organized, and able to manage multiple workstreams with autonomy
• Clear communicator, equally comfortable in a Slack thread with a lawyer and a design doc with an engineer
• Experience working in or with legal departments: in-house legal teams, law firms, or legal tech vendors
• Familiarity with legal technology applications: CLM systems, matter management, or legal service management platforms
• Experience with enterprise AI tools in a professional context (Claude, Glean, ChatGPT Enterprise, or similar)