ServiceNow Product Manager

LTM is a company focused on ServiceNow solutions, and they are seeking a ServiceNow Product Manager to oversee product vision and management. The role involves managing integration requirements, ensuring quality assurance, and facilitating stakeholder communication.

Responsibilities:

• Define and approve requirements for DEV, QA, and UAT instance provisioning
• Coordinate environment setup with platform administrators and infrastructure teams
• Ensure instance availability, access controls, refresh schedules, and configuration consistency across environments
• Track environment readiness for development, testing, integration, and UAT activities
• Govern migration paths (DEV → QA → UAT → PROD)
• Own the overall product vision and ensure alignment with business objectives
• Review and approve High-Level Design (HLD) and Solution Design documents
• Collaborate with architects on: Application architecture, Data model design, CMDB strategy, Security and compliance requirements, Scalability and performance considerations
• Ensure adherence to ServiceNow platform standards and best practices
• Identify integration requirements across ServiceNow and external systems
• Review and approve integration designs and technical specifications
• Coordinate development of: REST/SOAP APIs, MID Server configurations, Import Sets and Transform Maps, Event-driven integrations, Authentication and security mechanisms
• Ensure integration testing and validation across environments
• Responsible for reviewing and governing key project artifacts:
• Business Requirements Document (BRD)
• User Stories & Acceptance Criteria
• Solution Design Document (SDD)
• Interface / Integration Design Documents
• Data Mapping Documents
• Test Strategy & Test Cases
• UAT Sign-off Documentation
• Release Notes
• Deployment & Rollback Plans
• Operational Runbooks
• Configuration and Update Set Documentation
• Own and prioritize the product backlog
• Define roadmap, releases, and sprint objectives
• Validate scope, effort estimates, and delivery timelines
• Drive requirement clarification workshops
• Remove blockers and facilitate decision-making
• Track sprint progress and delivery milestones
• Ensure comprehensive QA planning and execution
• Review test coverage and defect trends
• Coordinate business stakeholder participation for UAT
• Validate acceptance criteria fulfillment
• Obtain formal UAT sign-off before production deployment
• Conduct Go-Live readiness reviews
• Review CAB approvals and release plans
• Ensure deployment, smoke testing, and rollback procedures are defined
• Approve production releases after UAT completion
• Monitor post-production hypercare and issue resolution
• Serve as the primary liaison between business, platform teams, developers, QA, and operations
• Communicate project status, risks, dependencies, and milestones
• Manage expectations and secure executive approvals
• Facilitate governance and steering committee reviews

Requirements:

• 10 - 16 Years of experience
• Benefits Management
• Project Planning
• Quality Management
• Stakeholder Management