TPO Customer Service

Union Home Mortgage Corp. is committed to improving inclusion in the workplace. This position is responsible for ensuring that all TPO partners are properly affiliated with the Union Home Third Party Origination channel and providing daily technical support.

Responsibilities:

• Enhance and execute standard onboarding routine for all new TPO partners
• Maintain timely and accurate information in regards to TPO web presence
• Liaison for Union University to ensure training needs are executed and delivered
• Develop and implement standard training routine for all new TPO partners
• Daily Broker/Account Manager Technical Issue Support
• Loan Level issue diagnosis and error resolution
• Direct Assistance (phone/video) with questions/ system issues
• Meet crucial deadlines requested

Requirements:

• High school diploma or equivalent
• 2+ years of work experience in a professional environment
• Strong communication skills and the ability to work in a fast-paced environment
• Experience managing multiple tasks and deadlines routinely
• Experience dealing directly with consumers and/or business partners
• Strong attention to detail and ability to multi-task
• Mortgage industry experience a plus