Staff Software Engineer (Full-stack/Backend)

Hims & Hers is a health and wellness platform focused on delivering personalized, accessible healthcare. The Staff Software Engineer will lead the architecture and development of scalable subscription and membership systems, partnering across engineering, product, and design to improve customer activation, retention, and engagement.

Responsibilities:

• Lead the design and architecture of scalable and performant backend solutions that meet product requirements and enhance the experience of our platform powers
• Own the architecture of core subscription and membership systems, including billing correctness, lifecycle state management, plan changes, cancellations, and workflow orchestration across commerce, pharmacy, and fulfillment
• Partner closely with engineering teams across commerce, clinical care, pharmacy, and fulfillment to drive cross-functional technical initiatives and ensure platform decisions scale across the organization
• Provide mentorship on best practices, design patterns, and coding standards
• Advocate for team technical needs within the broader engineering organization
• Participate in product discovery and validation through prototypes and experiments
• Partner with product and design to ensure platform capabilities support an intuitive end-to-end customer experience
• Drive strategic technical decisions to improve security, scalability, and performance
• Break down complex projects into actionable tasks
• Establish and enforce consistent coding and testing standards
• Initiate efforts to reduce technical debt and enhance workflow efficiency
• Implement tools and processes for monitoring, incident response, and performance optimization
• Implement analytics and monitoring to demonstrate how engineering solutions directly impact key customer activation and reactivation KPIs
• Analyze metrics and user feedback to continuously improve the platform
• Maintain thorough technical documentation
• Conduct code reviews and facilitate knowledge-sharing initiatives

Requirements:

• 8+ years of software engineering experience, with at least 2 years in a Staff Engineer or equivalent senior technical leadership role
• Proficiency in back-end technologies (Spring, Java, Kotlin, PostgreSQL)
• Demonstrated ability to optimize web service metrics (speed, reliability, etc.)
• Experience with building workflows (Temporal), monitoring (Datadog), experimentation frameworks (Growthbook, Optimizely, etc.), CI/CD (CircleCI, GitHub actions), etc
• Excellent problem-solving skills and the ability to think critically and strategically
• Strong communication and collaboration skills, with the ability to work effectively across teams
• Capable of prioritizing multiple projects in order to meet goals without management oversight
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL, TypeScript)
• Proven experience in building the platform infrastructure that drives patient retention, engagement, and satisfaction, preferably in a cloud environment (AWS)