Business Analyst & Technical Writer

Chenega Professional Services Strategic Business Unit is a leading provider supporting large-scale government operations. They are seeking a Business Analyst & Technical Writer to support technology modernization and operational improvement initiatives by creating clear and actionable documentation and requirements artifacts.

Responsibilities:

• Independently support business analysis and technical writing activities for technology modernization and operational improvement initiatives
• Gather, analyze, and document business, functional, and technical requirements through stakeholder engagement and independent analysis
• Develop and maintain clear, concise, and accurate documentation, including requirements documents, SOPs, user guides, process flows, governance artifacts, executive briefings, and presentations
• Translate complex technical and business information into audience-appropriate materials for executive, business, and technical stakeholders
• Analyze business processes and workflows to identify gaps, risks, and opportunities for process improvement and modernization
• Coordinate with project teams, technical staff, and leadership to support project delivery, governance activities, and organizational communications
• Manage multiple assignments independently, demonstrate initiative, and maintain strong attention to detail while producing high-quality deliverables in fast-paced environments
• Other duties as assigned

Requirements:

• Bachelor's degree in business administration, Information Technology, Communications, Public Administration, or a related field. An equivalent combination of education and experience may be considered
• 5+ years of experience in business analysis, technical writing, IT project support, or related disciplines
• Demonstrated experience eliciting and documenting business and functional requirements for technology initiatives
• Strong experience developing executive, business, operational, and technical documentation
• Experience supporting cross-functional IT projects in Agile, hybrid, or traditional project environments
• Public Trust required
• Must be a U.S. Citizen
• Successfully pass background and drug screening
• Strong written and verbal communication skills, including the ability to tailor messaging to executive, business, and technical audiences
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and work independently with minimal supervision
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, Visio, and collaboration tools such as SharePoint, Teams, Jira, or Confluence
• Strong knowledge of business analysis principles, requirements gathering techniques, and documentation best practices
• Ability to analyze business processes, workflows, and operational needs to identify gaps, risks, and opportunities for improvement
• Proficiency in developing clear, concise, and well-organized business and technical documentation for executive, business, and technical audiences
• Experience developing requirements documents, SOPs, user guides, process flows, governance artifacts, presentations, and executive briefings
• Strong written and verbal communication skills, including the ability to translate complex technical information into user-friendly content
• Ability to facilitate meetings, engage stakeholders, and coordinate effectively across cross-functional teams
• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail
• Ability to independently manage multiple priorities, take initiative, and deliver high-quality work in fast-paced environments
• Proficiency with Microsoft Office Suite and collaboration tools such as SharePoint, Teams, Jira, Confluence, or similar platforms
• Familiarity with IT modernization, governance, SDLC, Agile methodologies, and project management practices