Desktop/Tech Support: II

Key Responsibilities

• Configure network printers by updating SMTP settings for Scan-to-Email functionality.
• Access printer administrative consoles by connecting directly via IP address.
• Modify printer settings to support Proofpoint email security integration.
• Work efficiently to meet project milestones and weekly productivity metrics.
• Collaborate with other desktop support technicians as part of a dedicated project team.
• Utilize Microsoft Teams, Outlook, and Excel for communication, coordination, and project tracking.

Required Qualifications

• Experience accessing and administering network printers through their web-based management interface.
• Comfortable connecting to printers using IP addresses and modifying administrative settings.
• Strong desktop support or technical support experience.
• Ability to work independently while collaborating effectively within a team environment.
• Comfortable working in a fast-paced, metrics-driven project.

Preferred Qualifications

• Previous experience with Proofpoint is a plus but not required. Training will be provided.
• Experience supporting enterprise printer environments is highly preferred.

Training

• A brief 2 3 day onboarding/training period will be provided.
• Candidates should be able to ramp up quickly and contribute to the project immediately after training.

If you have experience with desktop support, printer administration, or network device configuration and enjoy working on technical deployment projects, we'd love to speak with you!