Desktop Support Specialist

We are looking for an onsite Technical Support Analyst to handle user support, hardware setup, and core network troubleshooting.

Hiring: Onsite Technical Support Analyst 2

Location: Richmond, VA

Work Arrangement: 100% Onsite (5 Days/Week)

Interview Process: In-Person Only

Key Skills Required (4+ Years Experience):

• Networking Basics: TCP/IP, DNS, DHCP, Wi-Fi, and VPN configuration.
• Systems & Deployment: Device imaging, software setup, and security protocols.
• ITSM & Ticketing: Hands-on experience managing help desk tickets (HelpSpot experience is a plus!).
• Hardware Support: Setting up & physically deploying PCs, laptops, printers, switches, and cabling.
• Customer Service: Translating technical details clearly to end users.