Network Security Engineer (Zscaler SASE) -Hybrid - Plano, Texas Job Details | NTT DATA Services

NTT DATA is a business and technology services leader, and they are seeking a Network Security Engineer (Zscaler SASE) to join their team in Plano, Texas. The role involves administering security tools, handling security incidents, and ensuring compliance with operational procedures.

Responsibilities:

• Works as part of a 24/7 team working on rotational shifts
• Works as part of Platform and Content Engineering handling tunings, stakeholder requests, escalations, reporting, trainings
• Administers the organization's security tools to gather security logs from their environment
• Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update
• Adheres to SOPs and notify stakeholders on log flow/log format issues
• Documents best practices
• Identifies opportunities to make automations which will help the incident response team
• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure
• Carries out agreed maintenance tasks
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as and when required
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
• Investigates causes of incidents and seeks resolution
• Escalates unresolved incidents and follow up until incident is resolved
• Provides service recovery, following resolution of incidents
• Documents and closes resolved incidents according to agreed procedures
• Investigates and identifies root cause of incidents and assists with the implementation of agreed remedies and preventative measures
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
• Logs all such incidents in a timely manner with the required level of detail with all the necessary
• Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution

Requirements:

• 8+ years experience in Security including:
• Must have Zscaler SASE experience
• Good to have Checkpoint NGFW management & deployment experience
• Good to have experience of firewalls like Palo Alto NGFW, Fortinet, Cisco FTD
• Seasoned experience in technical support to clients
• Seasoned experience in diagnosis and troubleshooting
• Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools
• Seasoned experience providing remote support in Security Technologies
• Seasoned experience in SOC/CSIRT Operations
• Seasoned experience in handling security incidents end to end
• Knowledge on networking, Linux and security concepts
• Knowledge on log collection mechanism such as Syslog, Log file, DB API
• Knowledge in security architecture
• Seasoned experience in Security engineering
• Bachelor's degree or equivalent in Information Technology or related field
• Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc. preferred
• Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage
• Seasoned working knowledge on implementation and monitoring of security tools/technologies
• Seasoned knowledge on security architecture, worked across different security technologies
• Customer service orientated and pro-active thinking
• Problem solver who is highly driven and self-organized
• Great attention to detail
• Good analytical and logical thinking
• Excellent spoken and written communication skills
• Team player with the ability to work well with others and in group with colleagues and stakeholders