Vape Hardware Engineer

iKrusher is seeking a Vape Hardware Engineer to support their cannabis vape hardware business. The role involves traveling to customer sites to resolve technical issues, performing inspections and repairs, and coordinating with internal teams to ensure customer satisfaction.

Responsibilities:

• Travel to customer locations to diagnose and resolve vape hardware-related issues
• Perform on-site inspections, testing, troubleshooting, and minor repairs or replacements
• Support customers with device setup, usage optimization, and operational guidance
• Collect and document field failure data, customer feedback, and root-cause observations
• Coordinate with internal QA, R&D, and operations teams on corrective actions
• Assist with handling high-priority or escalated after-sales cases
• Provide basic on-site training to customer teams when needed
• Prepare clear service reports after each on-site visit

Requirements:

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Electronics Engineering, or a related technical field
• 2+ years of experience in field service, technical support, or after-sales support
• Strong hands-on troubleshooting ability for hardware, mechanical, and electronic systems
• Ability to troubleshoot technical issues independently in customer-facing environments
• Ability to independently diagnose issues and execute solutions in customer-facing, on-site environments
• Strong communication skills and professionalism when dealing with customers
• Comfortable with frequent travel (air and driving, 40–70%)
• Valid driver's license and ability to travel nationwide
• Organized, responsible, and detail-oriented
• Strong documentation and reporting skills
• Fluent in Mandarin Chinese and English (spoken and written) to effectively communicate with overseas factories and internal engineering teams is a plus
• Mandarin proficiency is required
• Experience with vape devices, battery-powered devices, or consumer electronics
• Experience working with OEM/ODM hardware products
• Familiarity with quality control, failure analysis, or RMA processes
• Cannabis industry experience is a plus, but not required