Customer Success Manager

Autoshop Solutions is a fast-growing internet marketing agency dedicated to creating high-performing websites and marketing solutions for the automotive aftermarket industry. The Customer Success Manager role focuses on managing customer relationships, executing marketing strategies, and optimizing internet marketing campaigns to ensure client success. This position requires strong communication, organizational skills, and the ability to work collaboratively across teams to drive customer retention and business growth.

Responsibilities:

• Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone
• Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers
• Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account
• Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions
• Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool
• Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers

Requirements:

• 2+ years of experience in a digital marketing or account management role
• Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices
• Strong organizational and project management skills
• Strong people skills, in-person and over the phone
• Passion for being customer service-oriented
• Internet savvy with excellent computer literacy and typing skills
• Excellent grammar and written skills
• Works well in a team environment
• Independent thinker and self-starter
• Able to meet deadlines and work with a schedule
• Bachelor's degree preferred or similar work experience required
• Google certifications in Analytics, Search, Ads and Display are preferred