Mobile Device Support Tech

Description

We are looking for a Mobile Device Support Tech to support a healthcare organization in Las Vegas, Nevada with large-scale mobile device upgrade work across multiple hospital sites. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, working directly with end users, and ensuring devices are updated, configured, and ready for clinical staff. The role focuses on mobile device upgrades, troubleshooting, and onsite assistance in a fast-paced healthcare environment.

Responsibilities:
Perform onsite updates, configuration changes, and functional checks for mobile devices used by healthcare teams across hospital locations in Las Vegas, Nevada.
Support operating system refreshes and application-related updates by following established technical instructions and documented procedures.
Assist with device platform upgrade activities, including moving supported devices to newer approved versions as directed by the project plan.
Provide direct technical support to staff during device handoff, setup, validation, and issue resolution to minimize disruption to daily operations.
Travel between assigned hospital facilities to complete scheduled upgrade work and maintain steady progress throughout each phase of the project.
Identify, troubleshoot, and resolve common mobile device issues encountered during upgrade and configuration efforts.
Document completed work, track device status, and communicate progress, risks, or recurring problems to project stakeholders.
Work independently while maintaining service quality, accuracy, and professionalism in a clinical support setting.

Requirements

Prior experience in IT support, desktop support, or help desk environments.
Hands-on familiarity with mobile devices, mobile device support, and mobile device management practices.
Ability to follow step-by-step technical procedures with strong attention to detail.
Comfortable working independently in an onsite, project-driven environment with travel between facilities.
Strong communication and customer service skills when assisting end users and operational teams.
Ability to troubleshoot basic device, software, and configuration issues efficiently.
Experience supporting technology in healthcare settings is preferred.
Familiarity with enterprise mobile platforms is an advantage.

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