Bilingual Customer Service Specialist

Allied Solutions LLC is a company that provides comprehensive customer service solutions, and they are seeking a Bilingual Customer Service Specialist. The role focuses on delivering excellent customer service to both English and Spanish callers, handling inquiries, and maintaining accurate insurance information.

Responsibilities:

• Handle incoming borrower, agent and lender calls at a professional level
• Accurately compose written information for loan histories
• Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
• Ability to follow up and resolve customer problems or issues
• Mentor fellow co-workers as requested by supervisor
• Report any system and related issues
• Rep will move into the Spanish queue
• Meet set goals and assigned workload expectations for productivity
• Meet and exceed Quality audits and metrics
• Ability to be coached and learn from previous errors and know what is needed to improve
• Meet monthly regarding scorecard metrics

Requirements:

• Strong attention to detail and organization skills required
• Strong problem solving and analytical abilities
• Dependable and reliable
• Ability to acknowledge and respect confidential information
• Excellent telephone, written and verbal communication skills with strong customer service focus
• Professional interaction with employees, peers and customers
• Answers questions, corrects errors and resolves discrepancies
• Ability to learn quickly
• High School Diploma required