Customer Success Manager

dig.ai is a Tel Aviv-based startup leading the category of Social Video Intelligence. They are seeking their first US-based Customer Success Manager to help enterprise B2B customers maximize the value of their platform.

Responsibilities:

• Ensure customers fully leverage our product’s features for maximum impact
• Hold periodic check-ins and training sessions to drive adoption and usage
• Analyze customer data to identify opportunities for service growth
• Provide guidance on best practices and product use cases
• Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement

Requirements:

• 3-4 years of B2B Customer Success experience, in SaaS startups
• 3-4 years of working with enterprise global clients
• Fluent English and Hebrew speaker with excellent communication skills
• A proactive problem solver who thrives in a fast-paced, innovative environment
• Project management skills a multi tasker who can manage cross team tasks, quality checks, and anything needed to excel with client deliverables
• Strong analytical skills you can assess customer usage and extract insights
• Ability to understand customer needs and map them to product solutions