Audio/Visual Support Engineer

Job Title

Audio/Visual Support Engineer

Location

Hopkinsville, KY - Onsite 100%


Billing Rate

$40/hr

Years of Experience

5-7+ Years

Full JD

Role: Audio/Visual Support Engineer

Location: Hopkinsville, KY - Onsite 100%

Duration: 6 months


Required Technical Skill Set:

Crestron Audio/Video device setup & Support

Teams conferencing setup

Conference room support

Zoom setup & Support

Desired Competencies (Technical/Behavioral Competency) - Primary Skills:

Provide white glove support onsite for Audio/Video solution at conference rooms for larger events, meetings, and webinars.

Performing tasks that require physical presence at a Customer Locations.

Performing installation, Configuration and troubleshooting of Audio/Video devices, Conference rooms devices, Windows devices, and Teams/Zoom conferencing solutions.

Performing connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams and supporting remain to support whole meeting or event durations.

Replacing faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.

Performing basic troubleshooting steps such as power cycling Devices or checking physical connections.

Performing physical maintenance tasks such as rack and stack operations, Equipment labeling.

Handling the installation, replacement, or removal of Equipment Components.

Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.

Maintaining an inventory of Equipment, tracking serial numbers, and managing spare parts.

Performing on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices.

Perform asset management.

Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings.

Secondary Skills:

Strong knowledge in ITIL process.

ITIL Certification

Strong communication

Good understanding of Audio/Video technologies

Good understanding of VIP support for conference rooms setup

Good experience with End user and Deskside support

Mandatory Skills

Crestron Audio/Video device setup & Support

Teams conferencing setup

Conference room support

Zoom setup & Support

White glove support for Audio/Video solutions

Installation, Configuration and troubleshooting of Audio/Video devices

Windows devices support

Connectivity management (connecting, hard reset, soft reset, providing remote access)

Equipment replacement (hard drives, power supplies, network cards)

Physical maintenance (rack and stack, equipment labeling)

Asset management and inventory tracking

Audio/Video testing and room preparation

Preferred Skills

Strong knowledge in ITIL process

ITIL Certification

Strong communication skills

Good understanding of Audio/Video technologies

Good understanding of VIP support for conference rooms setup

Good experience with End user and Deskside support