Family Support Coordinator

About The Arc of Greater New Orleans

The Arc of Greater New Orleans (ArcGNO) is a local 501(c)(3) nonprofit organization dedicated to empowering children and adults with intellectual and developmental disabilities to live meaningful, independent lives. Since 1953, ArcGNO has provided advocacy, education, and support services to individuals and families across Jefferson, Orleans, St. Bernard, Plaquemines, and St. Tammany parishes.

Our programs include family support coordination, supported living services, employment and job coaching, community integration programs, and transportation services that help individuals thrive at home, at work, and in their communities.

At ArcGNO, we believe in People First—recognizing that individuals with intellectual and developmental disabilities are defined by their strengths and abilities. Our dedicated team works every day to build a more inclusive community where everyone has the opportunity to reach their fullest potential.

Person-Centered Philosophy
ArcGNO is committed to person-centered practices that promote dignity, choice, independence, inclusion, and self-determination. All employees are expected to support and advance person-centered principles in their interactions, decision-making, and work responsibilities, regardless of position.

Are you looking for a career that makes a difference in your local community? Join us at the Arc of Greater New Orleans!

Summary

The Family Support Coordinator assists families with children who have disabilities by connecting them to resources located in their communities. They seek to provide opportunities to these families and children both locally in their communities as well as at home. They also offer education and support to these families to increase their ability to coordinate and facilitate opportunities for themselves and their children.

Essential Job Functions

• Office time is required daily to complete all necessary job duties, such as documentation and file maintenance
• Develop Individualized Family Service Plans with families on or before the due date
• Make face-to-face visits at least quarterly
• Coordinate continuity of care
• Maintain regular monthly contact with the child/family
• Assist with obtaining transportation for appointments related to the child’s service plan
• Promote collaboration and inclusion to the child and their family
• Assist family in identifying needs for their child
• Promote family-to-family support
• Link families to service delivery systems
• Provide family with information regarding disabilities and how to accommodate them as needed
• Assist the family in developing a support network
• Enhance the child’s/family’s skills and abilities in procuring services to meet his/her needs
• Assist the family in developing a transition plan
• Promote development of provider resources where services are incomplete or non-existent
• Attend monthly staff meetings and weekly, one (1) hour individual supervision meetings with                 
• Program Coordinator or Director, and quarterly field supervision
• Complete at least eight (8) hours of agency orientation within five (5) working days of employment, eight (8) hours of training for the target population within five (5) working days of employment, twenty-four (24) hours of Family Service Coordination training, in addition to eight (8) hours specific to Early Steps
• Obtain forty (40) hours of training annually
• Complete and submit ALL IFSP forms on time (5 days after meetings)
• Keep all family contact information current
• Updater progress daily regularly
• Document all communication, both verbal and written. This documentation should be precise and detailed.
• Completion of all required billing documentation
• Notify the supervisor of any changes in the daily schedule
• Any other duties not listed above but requested by the Program Coordinator, Department Director, or Executive Director

Education/Experience Requirements

• Bachelor's or Master's degree in a Human Service related field required
• Must have experience working with children and families after completing your educational requirements
• Experience working with children with disabilities is preferable
• Must be empathetic and understanding toward children and families
• Must be able to maintain confidentiality and use discretion as it pertains to children and families
• Must have a valid LA driver’s license, reliable transportation, and auto insurance
• High usage – Cell phone. 

Working Conditions & Physical Demands

• This role requires heavy activity, including sitting, standing, walking, carrying, and prolonged periods of activity while assisting another person
• This position requires the ability to lift both light and heavy items as needed, occasionally
• Ability to drive to various locations

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.

EEO Statement

The Arc of Greater New Orleans is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability-protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.