Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY
The Principal Fraud Response & Governance role is a senior individual contributor responsible for leading complex fraud investigations, driving fraud incident response, and establishing governance practices that strengthen the organization's fraud risk management capabilities. This role serves as a strategic partner across the business, providing expertise in fraud investigations, intelligence, risk identification, and remediation management.
As the Principal of the team, you will be accountable for coordinating responses to high-impact fraud events, supporting investigations through data analysis and fraud intelligence, identifying systemic control and process vulnerabilities, and driving cross-functional efforts to remediate fraud-related risks. This role plays a critical part in transforming investigation findings into actionable business improvements that reduce exposure and enhance organizational resilience.
You will work closely with Customer Support, Product, Security, Engineering, Data Analysts, Risk, Compliance, Legal, and Executive Leadership teams. You will ensure effective management of fraud incidents from detection through resolution while promoting accountability, transparency, and continuous improvement.
This position requires exceptional strategic thinking, investigative expertise, analytical capabilities, and influence skills. The Principal role combines deep fraud domain knowledge with strong program management and governance experience to drive fraud risk reduction initiatives and mature the organization's fraud response framework.
RESPONSIBILITIES:
EXPERIENCE AND KNOWLEDGE:
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
