The Director, Transformation - Connect is accountable for the overall strategy, design, operational health, and successful delivery of the Connect program. This leader owns the program as a business capability, ensuring the Connect program delivers measurable value to partners while maintaining operational excellence, quality, profitability, and long-term scalability.
Working cross-functionally across Product, Growth & Management, Enablement, Delivery, Operations, Technology & Data, and Customer Success, the Director defines the program's market offering, governs its execution, and continuously evolves the program to meet changing partner needs and business objectives.
While the Growth & Management Team is accountable for partner acquisition, account growth, and commercial relationships, the Director serves as the executive owner of the Connect program itself, partnering closely with Growth to ensure successful partner outcomes and long-term program success.
Key Responsibilities
Program Strategy & Design
Define program standards, governance, success measures, and operating models.
Program Delivery & Operations
Ensure risks, dependencies, and operational issues are proactively identified and managed.
Executive Partner Leadership
Represent the voice of partners in driving ongoing program improvements.
Financial & Business Performance
Drive continuous improvement initiatives that increase partner value while improving efficiency and profitability.
Leadership
Champion a culture of quality, customer value, operational discipline, and continuous learning.
Success Measures
Success in this role is measured by:
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.
