Network Technician

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.


Network Technician

Employees in the Network Technician classification will be assigned job functions related to the installation, provisioning and maintenance of the electronics central to the company’s telephone and broadband network. While a Network Technician is not required to be qualified in all skills associated with this classification, he/she is expected to be qualified in all skills associated with his/her job assignment. Network Technicians are required to be able to splice fiber optic cables.
The following are examples of duties and skills that can be assigned to Network Technicians:
1. Perform an assortment of tasks required to make cross connects on distribution frames; including 2-wire, 4-wire, HF and T-1 circuits; cross connects on fiber distribution panels using fiber jumpers; rearrange fiber terminations as needed; assist others with testing of plant cable facilities; monitor central office alarms and respond by notifying appropriate personnel; answer the telephone in the switchroom and relay messages to fellow employees.

2. Perform an assortment of tasks to install, provision and maintain the switching and broadband network, including: soft switches, central office switches; remote switches; digital loop carriers; testboard; operator services equipment; alarm monitoring systems; digital cross connect system; SS7 network including STP and STP translations; carrier systems; SONET equipment; High Capacity Digital Transport (HDTs); servers associated with the broadband network; and new equipment that may be purchased to expand or enhance the switching and broadband network.

3. Perform an assortment of tasks to install, provision and maintain the broadband network, including: ADSL, DSLAM, and Mini RAM; ATM switches; Calix, Alcatel, Fujitsu, Juniper, Ethernet service switches, data service routers, TDM service interfaces and Adtran Total Access 5000 systems; VDSL system including: head end, BDTs USAMs and the provisioning of residential gateways, ether sets and modems; and new equipment that may be purchased to expand or enhance the broadband network.

4. Install, provision and maintain subscriber carrier systems, including HF line, repeaters and outside channel units. Install and maintain special circuits including data circuits, T1 facilities, and DS3 facilities.

5. Install, provision and maintain subscriber telephone and broadband service; cross connects; optical network units; station connections (drop, network interface device, ground rod, and wire); demarcation panels (when necessary), inside wire, and customer premise equipment.

6. Perform an assortment of tasks associated with cable splicing including the splicing of plastic and fiber optic cables of all sizes. Test cable, locate underground cables, and repair faults in cable.

7. Perform an assortment of tasks related to bench repair of subscriber carrier channels, payphones, single and multi-line telephones, various types of data equipment, and test
equipment.

8. Install, provision and maintain payphones, multi-line telephones, key systems, and hybrid business systems. Install and maintain network and customer premise equipment associated with Centrex, ISDN, or CLASS service.

9. Perform minor preventative maintenance on vehicles assigned to the employee. These tasks include checking and adding oil in the engine, antifreeze/coolant in the engine, water in the battery, windshield washer liquid, and air in the tires. Also refuel vehicle when Warehouse Attendant is not readily available.

10. Perform record keeping tasks associated with daily activities. Completing service order estimate forms, material usage forms, and other plant maintenance specific forms will be required.

11. Maintain telephone and broadband equipment during power outages. Installation and maintenance of rectifiers, power distribution, and batteries.

12. Engineering of work assignments and writing of cut sheets as appropriate.


Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.


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