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Business Descriptor
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an experienced professional to join the International Corridor team.
Job Introduction
The role holder will be responsible for the Banking proposition management initiatives, with a primary focus on performance management.
The NRI business seeks to enhance the Group’s share of wallet from the Non-Resident Indian (NRI) community.
The key focus of this role is to enhance the customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.
The key focus of this role is to develop, grow and establish the NRI Proposition, by significantly increasing the International Customer base (NRI/PIO) in INM through varied activities such as identifying new geographies to implement the NRI business model, introducing new models for customer acquisition overseas.
Principal Responsibilities
Ensure timely implementation of internal and external audit points together with any issues raised by external regulators.
Identify and implement relevant compliance guidelines, foster a compliance culture.
Revising the account opening forms and other marketing collaterals to ensure compliance with existing group guidelines / regulatory requirements
Understand cross border compliance issues and ensure compliance.
Conducting sample checks and necessary quality checks for call recording and monitoring. Share learnings/feedback with frontline.
Operational Effectiveness & Control
Ensure timely implementation of internal and external audit points together with any issues raised by external regulators.
Identify and implement relevant compliance guidelines, foster a compliance culture.
Revising the account opening forms and other marketing collaterals to ensure compliance with existing group guidelines / regulatory requirements
Understand cross border compliance issues and ensure compliance.
Mandatory requirements for Cross Border guidelines to be reiterated to the frontline, to always ensure adherence. Conducting sample checks and necessary quality checks for call recording and monitoring. Share learnings/feedback with frontline.
Education Qualifications / Certifications and Requirements:
Pro-tip : Familiarity with AI-enabled tools is an advantage.
You’ll achieve more at HSBC.
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