CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. They are seeking a Customer Service Associate IV to interact with customers and handle pre-sales and post-sales service functions, promoting products and resolving customer complaints.

Responsibilities:

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required
• Investigating credit and debit requests and queries to issue credit/debit as necessary
• Answering technical queries from customers using online technical references and to offer alternatives using available resources
• Driving corrective actions and improvement projects that will raise customer satisfaction levels

Requirements:

• Requires 4 or more years of related work experience
• High school diploma or equivalent
• Completion of an AA degree or equivalent