Senior Project Manager (B2B) - Donut Studios

New Engen is a digital marketing agency that helps brands grow smarter. They are seeking a Senior Project Manager to lead operational processes for key client engagements, focusing on optimizing creative workflows and delivering projects efficiently.

Responsibilities:

• Design, implement, and continuously improve creative workflows, delivery processes, and operational frameworks that evolve alongside client needs and business goals
• Serve as the primary operational partner for your client, leading delivery conversations, status meetings, and workflow discussions with clarity, professionalism, and proactive communication
• Translate changing client priorities, campaign needs, and feedback into actionable project plans, updated workflows, and aligned internal teams without losing momentum
• Own project timelines, deliverables, and campaign calendars, proactively identifying risks, solving roadblocks, and keeping work moving from kickoff to completion
• Leverage AI-powered tools and automation to improve briefing, project tracking, communication, and creative operations while continuously exploring new ways to work smarter
• Manage resource planning, staffing, and team capacity to ensure projects are appropriately supported while maintaining a sustainable workload across the engagement
• Mentor and support junior project managers while fostering strong collaboration across creative, strategy, and client teams to deliver exceptional work together
• Regularly evaluate delivery processes, identify opportunities for improvement, and implement solutions before challenges become client-facing issues

Requirements:

• 5+ years of project management experience within a digital marketing agency, creative agency, or similarly fast-paced environment
• Proven experience building and optimizing project management systems, workflows, and operational processes, not simply maintaining existing ones
• Strong client-facing experience with the confidence to lead delivery conversations, manage expectations, and build trusted relationships
• Expertise managing complex, multi-disciplinary creative projects with competing priorities and evolving scopes
• Experience with resource planning, capacity management, and staffing across cross-functional teams
• Proficiency with Asana, Slack, Google Workspace, and Airtable (or similar project management and collaboration platforms)
• Demonstrated experience leveraging AI tools to improve operational efficiency, project workflows, and team productivity
• Exceptional organizational skills with the ability to anticipate risks, solve problems proactively, and thrive in ambiguity
• Strong leadership, communication, and mentorship skills with a collaborative, solutions-oriented mindset
• Bachelor's degree in Marketing, Business Administration, Communications, or a related field is preferred but not required