Sr Salesforce Developer - Field Service and Customer operations

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions. They are seeking a Senior Salesforce Developer to design, build, and support Salesforce solutions across Field Service, Operations and Maintenance, and Customer Success.

Responsibilities:

• Design, configure, develop, test, deploy, and maintain Salesforce solutions using Apex, Lightning Web Components, Flow, SOQL, APIs, and native platform capabilities
• Translate business requirements into scalable technical designs, workflows, data models, integrations, and user experiences
• Evaluate native Salesforce functionality before introducing custom development or third-party applications
• Ensure solutions are secure, maintainable, and aligned with Salesforce development best practices
• Drive the adoption and maintenance of rigorous engineering methodologies, including version control, sandbox management, comprehensive testing, and streamlined release processes
• Produce clear technical documentation, test plans, and deployment materials
• Develop and enhance Salesforce Field Service capabilities, including work orders, service appointments, scheduling, dispatch, service territories, skills, mobile workflows, and preventive maintenance
• Improve workflows for field technicians, dispatchers, service coordinators, O&M teams, and customer-facing users
• Build and support Service Cloud solutions for case management, escalations, service history, customer communication, and issue resolution
• Provision new users, mobile app troubleshooting, and data corrections
• Develop and enhance customer and partner experiences through Experience Cloud
• Design, support, and maintain existing integrations between Salesforce and other enterprise systems
• Support data modeling, migration, reconciliation, and data-quality efforts across customer, asset, and service records
• Troubleshoot production issues, perform root-cause analysis, and implement sustainable fixes
• Support release planning, testing, deployment, source control, CI/CD, permissions, and security
• Monitor automations and integrations and help reduce technical debt over time
• Partner with Field Operations, O&M, Customer Success, Engineering, and Enterprise Systems to gather requirements and deliver solutions
• Lead or participate in discovery sessions, solution reviews, testing, and implementation planning
• Identify opportunities to simplify workflows, improve platform performance, and increase user adoption
• Communicate technical tradeoffs, risks, dependencies, and recommendations to technical and nontechnical stakeholders
• Stay current on Salesforce capabilities and recommend relevant platform improvements

Requirements:

• 7+ years of Salesforce development, configuration, or implementation experience
• Extensive hands-on experience with Salesforce Field Service in a complex operational environment
• Strong experience with Service Cloud and the broader Salesforce platform
• Proficiency with Apex, Lightning Web Components, Flow, SOQL, APIs, data modeling, and Salesforce security
• Ability to independently work through technically ambiguous requirements, analyze requirements, design solutions, and deliver production-ready functionality
• Experience designing and supporting integrations between Salesforce and other enterprise applications
• Strong understanding of field service processes, including scheduling, dispatch, technician mobility, work execution, service history, and preventive maintenance
• Experience supporting Field Operations, O&M, Customer Success, customer support, or other asset-intensive business processes
• Strong troubleshooting, communication, and stakeholder-management skills
• Ability to operate effectively in a fast-moving, cross-functional environment
• Experience with Experience Cloud and customer or partner portals
• Experience with Manufacturing Cloud or Sales Cloud
• Experience supporting commercial, sales, or marketing teams and workflows is a plus
• Familiarity with installed products, asset hierarchies, warranties, service contracts, and fleet maintenance
• Relevant Salesforce certifications, including Field Service, Service Cloud, Platform Developer, or Platform App Builder
• Experience in energy, manufacturing, industrial equipment, utilities, or another asset-intensive industry