Customer Service Representative

Waste Connections is a leading provider of waste management services, and they are seeking a high-energy Customer Service Representative to join their team in Bend, Oregon. The role involves handling high volumes of customer inquiries, processing payments, and ensuring accurate communication and documentation of customer interactions.

Responsibilities:

• Answers high volume incoming calls from customers
• Responds to voicemail & email inquiries from customers
• Provides information to the public regarding company services and rates
• Receives cash and electronic payments from customers
• Work in conjunction with other departments to resolve customer disputes
• Communicate with customers and complete orders such as starting, stopping, or changing service
• Accurately record & document communications with customers
• Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers
• Determine charges for service requested, take payments
• Effectively navigate company specific computer operational systems
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient
• Work in a fast-paced environment while maintaining high levels of detail
• Various office tasks in other areas as needed
• You should be able to start tasks on your own, work well by yourself and with others

Requirements:

• 2 years of Customer Service experience in a high call volume atmosphere
• Arithmetic skill needed to calculate rate adjustments for discounted or partial service
• Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information
• Typing and 10-key skills are required
• At least 50-60 WPM Typing Speed
• Excellent organization and communication skills
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports
• Experience with MS Word, Excel, and Email preferred