Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Planet Green Search, LLC is a leading DLP AI cybersecurity provider seeking a Director of Technical Account Management and Customer Success. In this role, you will lead the Technical Account Management team to turn complex cybersecurity challenges into seamless solutions while ensuring customer success and engagement with the DLP AI platform.

Responsibilities:

• Speak fluent regex, ML classification, and behavioral analytics. Debug policy false-positives while briefing the CISO in the same breath
• Build launch sequences—live fire drills, policy simulators, executive playbooks—that get DLP AI live and enforcing in under 30 days
• Instrument real-time signals (policy adoption, leak attempts blocked, user friction spikes) to predict and prevent churn before the customer feels pain
• Funnel raw cybersecurity feedback—“this endpoint is blind,” “we need USB control yesterday”—straight into sprint zero. Watch your insights ship as zero-day DLP defenses
• Hire, train, and arm a team that turns every support ticket into a cybersecurity success story
• Partner with Engineering to reproduce, prioritize, and neutralize DLP gaps before they trend on Dark Web forums
• Travel for red-team workshops, CISO dinners, and turning pilot POCs into multi-year, seven-figure DLP AI deployments

Requirements:

• Speak fluent regex, ML classification, and behavioral analytics
• Debug policy false-positives while briefing the CISO
• Build launch sequences—live fire drills, policy simulators, executive playbooks—that get DLP AI live and enforcing in under 30 days
• Instrument real-time signals (policy adoption, leak attempts blocked, user friction spikes) to predict and prevent churn before the customer feels pain
• Funnel raw cybersecurity feedback straight into sprint zero
• Hire, train, and arm a team that turns every support ticket into a cybersecurity success story
• Partner with Engineering to reproduce, prioritize, and neutralize DLP gaps
• Travel for red-team workshops, CISO dinners, and turning pilot POCs into multi-year, seven-figure DLP AI deployments
• You read the SOC and the boardroom
• Can tune a policy in Postman while calming a frantic GC
• Turn one DLP champion into an internal cybersecurity sales force
• Spot exfil patterns like Neo sees code
• Make 'here's your PII leak map' feel like a TED Talk on steroids
• You've lived through a breach postmortem—or stopped one cold