Remote Benefit Customer Service Representative - Local to San Diego CA

A-Line Staffing Solutions is seeking a Remote Benefit Customer Service Representative to assist members with healthcare and pension benefits. The role involves responding to inquiries through various communication channels and requires a high school diploma.

Responsibilities:

• Assist members with benefit enrollment and plan updates
• Respond to inbound customer inquiries regarding healthcare and pension benefits
• Provide support via phone, email, and web chat
• Research and resolve customer questions while maintaining a high level of accuracy
• Navigate multiple computer applications and systems simultaneously
• Document customer interactions according to company procedures
• Maintain confidentiality and compliance with all applicable policies and regulations
• Deliver professional, empathetic, and solutions-oriented customer service

Requirements:

• High School Diploma or GED required
• Strong verbal and written communication skills
• Excellent problem-solving and analytical abilities
• Ability to multitask and navigate multiple systems efficiently
• Proficiency with Microsoft Office applications
• Ability to work independently in a structured environment
• Previous customer service or call center experience
• Benefits enrollment, healthcare, insurance, pension, or human resources experience
• Typing speed of at least 30 WPM
• Bilingual English/Spanish candidates are encouraged to apply