Benefits Customer Service Representative

A-Line Staffing Solutions is hiring for a Remote Benefits Customer Service (Call Center) Representative. The role involves providing compassionate customer service, maintaining compliance with regulations, and documenting interactions accurately.

Responsibilities:

• Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
• Consistently meeting commitments via phone email and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in English in a professional manner

Requirements:

• Verifiable High School Diploma or GED is required
• Attendance mandatory for first 90 days
• Call center experience required
• Strong computer skills required
• Strong problem-solving skills required
• Must have a private/quiet workspace with internet connection
• MUST live within 2 hours of San Diego CA 92108
• MUST be available for afterhours OT
• Must reside within the United States - within 2 hours of San Diego CA 92108
• Dedicated, distraction-free work environment
• High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable)
• Ability to use employer-provided computer and tech equipment