Inbound Benefit Enrollment Call Center Customer Service Representative

A-Line Staffing Solutions is seeking Customer Service Representatives to support members with benefit enrollment and healthcare and pension plan inquiries. This role involves assisting members through the enrollment process, updating benefit information, and providing exceptional customer support.

Responsibilities:

• Assist members with benefit enrollment and plan updates
• Respond to inbound customer inquiries regarding healthcare and pension benefits
• Provide support via phone, email, and web chat
• Research and resolve customer questions while maintaining a high level of accuracy
• Navigate multiple computer applications and systems simultaneously
• Document customer interactions according to company procedures
• Maintain confidentiality and compliance with all applicable policies and regulations
• Deliver professional, empathetic, and solutions-oriented customer service

Requirements:

• High School Diploma or GED
• Strong verbal and written communication skills
• Excellent problem-solving and analytical abilities
• Ability to multitask and navigate multiple systems efficiently
• Proficiency with Microsoft Office applications
• Ability to work independently in a structured environment
• Previous customer service or call center experience
• Benefits enrollment, healthcare, insurance, pension, or human resources experience
• Typing speed of at least 30 WPM
• Bilingual English/Spanish candidates are encouraged to apply