Epic Willow Inpatient & Ambulatory Analyst

Job Summary

Key Responsibilities

• Configure, maintain, and support the Epic Willow Inpatient and Willow Ambulatory applications.
• Collaborate with pharmacy staff, clinicians, and business stakeholders to gather and analyze requirements.
• Design, build, test, validate, and deploy Epic Willow enhancements and system changes.
• Support medication ordering, verification, dispensing, medication administration, and pharmacy workflows.
• Troubleshoot application issues and provide timely production support.
• Participate in Epic implementations, upgrades, optimization initiatives, and enhancement projects.
• Perform unit testing, integrated testing, and User Acceptance Testing (UAT).
• Develop and maintain system documentation, build specifications, workflow diagrams, and support documentation.
• Collaborate with other Epic application analysts to ensure seamless integration with clinical and pharmacy modules.
• Ensure all configurations comply with Epic best practices, healthcare regulations, and organizational governance standards

Requirements

• 3+ years of hands-on experience with Epic Willow Inpatient and Willow Ambulatory modules.
• Epic Willow Inpatient and/or Epic Willow Ambulatory Certification is mandatory.
• Experience in Epic build, configuration, implementation, testing, and production support.
• Strong understanding of inpatient and ambulatory pharmacy workflows, medication management, and clinical pharmacy operations.
• Experience supporting integrated Epic clinical applications.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.

Mandatory Requirements

• Epic Willow Inpatient and/or Willow Ambulatory Certification (Mandatory)
• Minimum 3 years of relevant Epic Willow experience
• Excellent communication skills.
• Willing to work 5:30 PM – 2:30 AM IST (Eastern Time Shift) .
• Must work from the Kondapur, Hyderabad office (5 days per week) .
• Strictly Work from Office – No Work From Home or Hybrid.
• Candidates who can join immediately or are currently serving a 15–20 day notice period will be given preference.

Preferred Skills

• Experience in U.S. healthcare environments.
• Strong understanding of pharmacy information systems, medication safety, formulary management, and clinical decision support.
• Knowledge of Epic implementation methodology and healthcare interoperability.
• Experience integrating Epic Willow with modules such as EpicCare Inpatient, EpicCare Ambulatory, Orders, Beaker, and MyChart.
• Strong documentation, stakeholder management, and communication skills.