Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.
This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.
Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.
As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.
The Enterprise Architecture Manager is a strategic leader who will collaborate with cross-functional teams to shape, implement, and govern our organization's architectural vision and standards. This pivotal role requires a deep understanding of enterprise architecture, strategic planning, and team leadership. You'll be instrumental in overseeing the architectural practice, from defining business capabilities to guiding technology, data, infrastructure, networking, security, and AI architectures. Your responsibilities will include developing and executing IT strategies, ensuring architectural alignment with overarching business objectives, and leading an architecture team to foster continuous innovation and operational excellence.
Proven expertise in managing complex projects and collaborating with cross-functional teams is essential.
As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.
If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.
ROLE
INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability. Sets clear performance expectations and provides thoughtful and timely coaching and feedback to ensure department, business and company procedures and standards are met.
COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
Leads, motivates, and influences diverse teams and stakeholders at all levels of the organization.
Possesses strong analytical and problem-solving skills, with the ability to diagnose complex issues and propose effective solutions
Understands business processes, organizational objectives, and how technology can drive business value.
Collaborates effectively with business to develop long-term technical strategies.
Develops/communicates technical strategy, architecture, standards, and constraints to business stakeholders.
Facilitates business improvement through adoption of modernized solutions.
Maintains and fosters a sense of urgency within the team and the organization.
Conducts regular governance reviews of architecture and engineering design and implementation for discovery efforts, products, projects, and programs in partnership with Portfolio management.
Facilitates quarterly Architecture and Engineering forums.
Maintains and supports Enterprise Architecture tooling, applications, and budgets.
Researches, evaluates, and integrates new and emerging technologies into the enterprise architecture
Collaborates with peer managers within the department as well as the division.
Holds monthly 1:1 with each employee to set clear performance expectations and provide thoughtful and timely coaching and feedback to ensure department, business, and company procedures and standards are met.
Conducts yearly performance reviews.
Models a culture of continual learning and professional development by providing regular training and professional development opportunities.
Reviews applicant submissions for job postings, conducts interviews, and makes recommendations regarding hiring status.
Responds to employee concerns using problem-solving skills, tact, and discretion in accordance with the Costco Employee Agreement and other applicable regulations.
Develops and sustains positive working relations with business stakeholders.
This is a full-time management/leadership position (45+ hours per week).
REQUIRED
5+ years experience in Managing architecture, solution design, development, and governance teams.
3+ years experience in IT operations, business team management, or application management.
3+ years experience in business relationship management, including executive level stakeholders.
3+ years experience in developing and implementing IT strategies, roadmaps, and architectural blueprints that align with business objectives
Support off-hours work as required, including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.
HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).
Bachelor's degree or higher in Computer Science, Information Technology, Computer Information Systems, Engineering, or a related field.
Domain experience across multiple architectural domains, including:
Application Architecture: Designing and integrating complex software systems, microservices, APIs, enterprise applications
Data Architecture: Data modeling, data governance, data warehousing, ETL, data analytics platforms.
Infrastructure Architecture: On-premise, cloud, hybrid cloud environments, virtualization, containerization, automation
Networking Architecture: Network design, security, connectivity, and performance.
Security Architecture: Cybersecurity principles, identity and access management, data protection, compliance (GDPR, CCPA, SOX, GLBA).
AI/ML Architecture: Experience in designing and implementing AI/ML solutions, understanding data pipelines for AI, MLOps.
Understanding and practical application of industry-standard EA frameworks (e.g., TOGAF, Zachman, ArchiMate).
Communicates effectively with all levels of management.
Communicates effectively with technical teams/vendors.
Experience working with international teams and managing projects that drive international growth.
Experience developing strategies with cross-functional teams across a wide variety of disciplines.
Ability to manage multiple complex projects concurrently.
Proven self starter with the ability to work under limited supervision.
Business acumen, data analysis, and ability to build business cases.
High level understanding of international compliance and regulatory landscape.
Strong organizational and negotiation skills with attention to detail and quality.
Required Documents
● Cover Letter
● Resume
California applicants, please click here to review the Costco Applicant Privacy Notice.
Pay Range: $137,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com
If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.
