Medical Support Assistant Supervisor

Company Description

Support veterans by leading administrative healthcare operations within a structured clinical environment where your leadership, organization, and attention to service help teams maintain timely access to healthcare.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

You'll coordinate the daily work of Medical Support Assistants supporting veterans across multiple healthcare settings by managing staffing coverage, monitoring workflow quality, and helping maintain timely access to care. Working alongside interdisciplinary clinical and administrative teams, you'll oversee daily operations, monitor staff performance, coordinate scheduling coverage, and promote consistent, high-quality customer service within a structured, veteran-focused healthcare environment.

Employment Type: Full-Time

Contingency: This position is contingent upon contract award.

Schedule: Monday-Friday with an assigned eight-hour shift: 7:00 a.m.-3:30 p.m., 7:30 a.m.-4:00 p.m., or 8:00 a.m.-4:30 p.m. The schedule includes a 30-minute lunch period and two 15-minute breaks. No on-call service is required.

Key Responsibilities

• Coordinate staffing assignments, leave and absence coverage, reassignments, vacancy support, and workload distribution across assigned healthcare locations.
• Direct and monitor the daily work of Medical Support Assistants and administrative staff, helping maintain consistent performance across assigned workflows.
• Review time and attendance records, verify timesheet accuracy, monitor staffing coverage, and coordinate follow-up when attendance or performance issues arise.
• Monitor scheduling accuracy, productivity, customer service, and administrative performance while identifying trends, documenting concerns, and escalating corrective follow-up through management.
• Oversee administrative workflows that may include appointment scheduling, consults, recall reminders, reception, telephone support, records management, Release of Information, Community Care, eligibility and enrollment, and travel reimbursement.
• Verify that staff accurately use required scheduling, electronic medical record, and operational systems while following established procedures.
• Monitor compliance with HIPAA, privacy, information-security, training, and professional-conduct requirements.
• Serve as a liaison among assigned staff, administrative supervisors, and clinical and operational teams regarding staffing, attendance, workflow, and service issues.

If you do your best work coordinating people, workflows, and service standards, this role offers the opportunity to support reliable healthcare administration for veterans.

Qualifications

Requirements

• High school diploma or GED required.
• At least six months of clerical, office, customer service, or administrative experience, or one year of education above high school.
• Ability to type at least 40 words per minute.
• Ability to use electronic medical records, patient scheduling systems, databases, office equipment, and required reporting applications.
• Strong communication and customer-service skills, with sound judgment, adaptability, and the ability to coordinate work and manage multiple priorities.
• U.S. Citizen or Permanent Resident required; ability to pass and maintain the required VA Public Trust clearance.

Additional Information

Privacy Disclaimer: Policy Link

By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.