Software Systems Engineer

PTR Global is a leading provider of information technology and workforce solutions. They are seeking a Genesys Engage Contact Center Engineer to provide design, implementation, and support for all technologies related to AT&T Genesys Contact Center Voice infrastructure and applications.

Responsibilities:

• Subject matter expert (SME) in all areas of the Voice and CTI technologies. Genesys Engage Design and Implementation Certification require
• Has the ability to install Genesys applications and troubleshoot end-2-end voice and digital interactions, providing incident support as required on all managed Genesys platforms
• Provide project and implementation support for all convergence technologies
• Interface directly with AT&T CTX and peer teams on issues relating to acceptance and testing of the technologies previously described
• Resolve or assist in resolving complex service problems for all AT&T and Vendor partner CTI solutions through multiparty conference calls with various work centers, local access providers, internal/external customers and equipment vendors
• Skill must include administrative work knowledge of RedHat Linux, Oracle Databases, PL/SQL, Perl, Python, NodeJS and has the ability to create scripts in Perl and/or Python and setup cron jobs

Requirements:

• Genesys Engage Design and Implementation Certification
• Troubleshoot end-2-end voice and digital interactions, providing incident support as required on all managed Genesys platforms
• Extensive administrative knowledge of RedHat/Rocky Linux
• Ability to write scripts in Perl, Bash, Ksh, Python, NodeJS, & PL/SQL
• Experience with Change Management Processes
• Subject matter expert (SME) in all areas of the Voice and CTI technologies
• Ability to install Genesys applications and troubleshoot end-2-end voice and digital interactions
• Provide project and implementation support for all convergence technologies
• Interface directly with AT&T CTX and peer teams on issues relating to acceptance and testing of the technologies
• Resolve or assist in resolving complex service problems for all AT&T and Vendor partner CTI solutions
• Skill must include administrative work knowledge of RedHat Linux, Oracle Databases, PL/SQL, Perl, Python, NodeJS and has the ability to create scripts in Perl and/or Python and setup cron jobs
• Certification in RedHat/Rocky Linux