Product Manager - Salesforce (Remote NY, NC)

First Citizens Wealth is a division of First Citizens Bank, and they are seeking a Product Manager for their Salesforce product. This role is responsible for executing the Salesforce product roadmap, coordinating development functions, and ensuring customer satisfaction through effective CRM solutions.

Responsibilities:

• Development - Assists in all stages of development for a business product. This includes but is not limited to planning & design, compiling resources, execution, and monitoring product launch. Tracks and reports progress to appropriate parties
• Product Management - Ensures products are developed and managed with a coordinated strategy. Collaborates with both internal and external parties to implement enhancements and resolve issues
• Market Analysis - Conducts analysis of market trends including changing regulations, competitor options, and evolving customer needs. Recommends changes based on analysis results to increase profitability and product appeal
• Customer Engagement - Tracks customer experience through all stages of a product. Develops strategies to ensure customer satisfaction and acquisition

Requirements:

• Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management
• Financial Services Industry experience, preferably in Consumer and Business Banking & Lending, Treasury and Merchant services
• Deep understanding of Salesforce functionality and integration options
• Strong analytical and data discovery/interpretation skills
• Salesforce Certification