Seasonal Healthcare Customer Service Representative - Work From Home

Everise is a global experience company dedicated to elevating customer experiences. In this role, you will utilize your customer service skills to assist clients' members with inquiries related to their healthcare benefits while meeting performance metrics and maintaining high standards of service.

Responsibilities:

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Must be flexible to work weekends & holidays

Requirements:

• High school diploma or GED
• Ability to pass a drug screen and background check
• A dedicated area to work area, free from distractions and background noises
• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
• Strong decision-making and analytical abilities
• Ability to identify customer needs and articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Must be flexible to work weekends & holidays
• Healthcare background experience is a plus. Comfortable with medical terminology