Staff AI Engineering - Agentic AI

American Express is a leading financial services company that is harnessing the power of AI to reshape commerce. The Senior Staff AI Engineer – Agentic AI will focus on designing and implementing intelligent systems that enhance operational efficiency and customer interactions, while also providing technical leadership within the team.

Responsibilities:

• Drive technical direction for agentic AI initiatives, influencing architecture patterns, autonomy boundaries, and system design
• Design, build, and operate production-grade agentic AI systems used across multiple products
• Own and evolve shared agentic AI capabilities, including:
• Agent frameworks and orchestration layers
• Planning, tool use, and memory strategies
• Retrieval and grounding (RAG) pipelines
• LLM infrastructure, inference, and model gateways
• Evaluation, observability, and safety tooling for autonomous systems
• Lead technical design reviews and help teams navigate tradeoffs involving autonomy, safety, reliability, scalability, and cost
• Partner across teams to deliver complex, cross-cutting agentic AI initiatives from concept to production
• Evaluate emerging models, techniques, and agentic patterns and translate them into practical, enterprise-ready improvements
• Mentor senior engineers and raise the technical bar for agentic AI development through example and influence