Project Manager

SunPower is dedicated to providing innovative solar energy solutions with exceptional customer service. The Project Manager role focuses on identifying and resolving operational complexities in accounts, ensuring they are ready for installation by collaborating with various teams and maintaining accurate documentation.

Responsibilities:

• Serve as the primary escalation point for complex front-of-funnel operational issues, partnering with Sales and Operations teams to identify solutions and move accounts forward
• Proactively review the pipeline for aging, stagnant, or at-risk projects and take ownership of resolving the issues preventing progress
• Communicate directly with customers to obtain required documents, clarify outstanding items, resolve concerns, and eliminate account-level blockers
• Act as a subject matter expert across the front-end project pipeline, helping ensure accounts are handled accurately, efficiently, and consistently
• Maintain clear, accurate, and detailed account documentation in Salesforce, Enerflo, and other required systems
• Communicate effectively across departments to coordinate next steps, maintain accountability, and move projects forward within expected timelines
• Identify recurring operational issues, process gaps, and trends that may affect Ready to Schedule volume or installation targets
• Escalate systemic issues and material risks to leadership when they are affecting performance, customer experience, or installation metrics
• Maintain current knowledge of lender requirements, internal processes, system changes, and operational policies
• Remain adaptable, coachable, and willing to learn new processes as business needs and operational requirements change

Requirements:

• High school diploma or equivalent required
• 1-3+ years of experience in sales operations, account management, or related escalation/support role
• Strong problem-solving skills with the ability to quickly diagnose complex system, process, and deal-related issues
• Excellent organizational skills with the ability to manage a high volume of escalations simultaneously and prioritize effectively
• Strong verbal and written communication skills, with the ability to manage cross-functional partners and de-escalate concerns
• Demonstrated ability to work cross-functionally and problem-solve in a fast-paced, deadline-driven environment
• Self-motivated with a strong sense of ownership and follow-through on assigned accounts
• Bachelor's degree preferred
• solar or home services industry experience preferred
• Working knowledge of Enzy, Merdeka, Salesforce, Enerflo, or similar sales/CRM platforms is strongly preferred