Customer Success Manager, Senior

Vehlo is a company that aims to be the industry's favorite provider of repair shop technology. The Senior Customer Success Manager is responsible for managing and growing a portfolio of post-onboarding automotive repair shops, focusing on customer retention and revenue protection.

Responsibilities:

• Proactive retention management—identifying churn risks
• Strengthening customer health by reinforcing product value
• Executing strategies that improve long-term customer outcomes
• Revenue retention. The Customer Success Manager is directly responsible for protecting recurring revenue across their book of business while driving expansion opportunities through consultative account management
• This role also supports a portfolio of high-value customers, including multi-shop operators (MSOs) with 2–10 locations, requiring a higher level of strategic partnership
• Manage more complex customer relationships that require strategic oversight across multiple stakeholders, locations, and operational workflows

Requirements:

• 3–5+ years of experience in Account Management, Customer Success, Retention, or SaaS relationship management
• Proven success managing customer retention, reducing churn, and protecting recurring revenue in a SaaS environment
• Experience supporting high-value customer relationships and navigating complex account structures
• Strong consultative communication skills with the ability to influence stakeholders and lead strategic customer conversations
• Ability to identify customer risk, develop retention strategies, and drive measurable account outcomes
• Familiarity with automotive repair shop operations, MSO workflows, or shop management software strongly preferred