Technical Business Analyst

National University is committed to providing innovative educational solutions and is seeking a Technical Business Analyst. The role involves partnering with business leaders and technical teams to design, analyze, and improve processes that support organizational goals, translating complex business needs into clear functional requirements.

Responsibilities:

• Lead and facilitate requirement gathering sessions, workshops, and stakeholder meetings to elicit, clarify, and document business needs
• Translate business requirements into clear Business Requirements Documents (BRDs), Functional Specifications (FSDs), process documentation, and supporting artifacts for technical teams
• Develop comprehensive current- and future-state process maps, including business rules, decision points, and cross-functional workflows; identify gaps, risks, and improvement opportunities
• Partner with business and technical teams to design, evaluate, and validate solutions aligned to operational objectives and system capabilities
• Serve as the primary liaison between stakeholders and IT throughout the full Software Development Life Cycle (SDLC), ensuring shared understanding and alignment
• Own assigned initiatives and deliverables through analysis, design, build, testing, implementation, and post-implementation support
• Develop UAT strategy, prepare test scenarios and cases, coordinate execution with business stakeholders, and ensure traceability to requirements
• Proactively identify, assess, and communicate risks, impacts, and dependencies, exercising sound independent judgment in support of organizational priorities
• Act as a subject matter expert for supported systems and processes; provide guidance and mentorship to junior analysts as needed
• Maintain reliable attendance and perform other duties as assigned

Requirements:

• Experience working within a technology-driven organization supporting enterprise systems and cross-functional initiatives
• Demonstrated experience documenting business processes, business rules, and cross-functional workflows
• Proficiency with process mapping and flowcharting tools (e.g., Visio or similar platforms)
• Experience producing structured requirements documentation (e.g., BRDs, FSDs) and supporting initiatives through the full Software Development Life Cycle (SDLC)
• Working knowledge of SDLC processes, including both Waterfall and Agile methodologies
• Experience working within ticketing and work management systems (e.g., Jira or similar platforms)
• Foundational knowledge of SQL and the ability to create and interpret queries to support analysis and validation activities
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Understanding of organizational structures, governance, and operational dynamics within complex environments
• Ability to facilitate meetings, lead structured conversations, and guide stakeholders toward alignment and shared understanding
• Strong interpersonal and communication skills with the ability to engage diverse constituencies across all organizational levels
• Operates confidently and professionally in ambiguous or high-visibility situations; comfortable influencing without formal authority
• Demonstrates independent judgment, personal accountability, and sound decision-making with limited supervision
• Ability to build collaborative relationships and foster a cooperative team environment while advancing common goals
• Strong critical thinking skills; questions assumptions, identifies root causes, and proposes practical, innovative solutions
• Ability to manage multiple priorities in a fast-paced environment while maintaining focus on measurable outcomes
• Results-oriented mindset with a commitment to organizational mission, strategic objectives, and continuous improvement
• Bachelor's degree preferred in business management, leadership, computer science or related field
• Working knowledge of higher education operations and systems (e.g., SIS, CRM, ERP, LMS) and the broader student lifecycle preferred