Americas Regional Resilience & Protection Manager

Cushman & Wakefield is a leading global real estate services firm, and they are seeking an Americas Regional Resilience & Protection Manager to oversee their resilience and protection strategy across the Americas. This senior role involves developing and implementing policies and procedures for physical protection and operational resilience, engaging with stakeholders, and managing crisis management programs.

Responsibilities:

• Identifying areas of potential strategic organizational security risk and developing robust mitigation controls, policies, procedures, and guidance in accordance with a developed and coherent protection and resilience strategy
• Foster and maintain relationships with key service line and geographical stakeholders across North America as well as Central and South America; a critical aspect of these relationships will be advising and supporting senior stakeholders in understanding and managing critical and at times complex ER&P matters, including crisis events as and when these may arise
• Supporting C&W’s travel protection management program and partner organizations e.g., International SOS
• Overseeing Protection controls for Category 1 locations in region, ensuring physical protection practices and technology are fully operational, and supporting the executive protection program within Region
• In accordance with a defined Resilience & Protection strategy at regional level, implementing regional performance improvement initiatives to raise awareness and improve operational outcomes
• Managing crisis management and resilience programs to policy at a regional level for interpretation and use locally by operational businesses across the Americas
• Act as a trusted advisor to senior leaders within the Americas region when CMT is activated, with a permanent position on the North America, Central and Southern America Crisis Management Team(s)
• Canning for new related legislation and working with local operational business to interpret requirements and meet legal compliance
• Identifying and assessing new and emerging geo-political organizational threats as they arise and taking action to support the business to mitigate strategic risks
• Acting as a regional ambassador for resilience & protection, implementing templates, policies, and support materials for use by the operational business and providing support as required to implement
• Representing C&W as required in relation to client audits, meetings, and presentations to provide assurances of C&W’s focus on regional resilience & protection
• Monitoring, auditing and reporting on resilience & protection performance and progress against set objectives to regional leadership teams. Routinely presenting at regional corporate meetings and steering groups to increase resilience & protection awareness and engagement
• Managing appropriate regional training programs, methods of delivery and evaluation of effectiveness to ensure employees are competent regarding resilience & protection
• Aligning our protection and terrorism threat management strategy with best practice guidance issued across the region
• Taking full responsibility for our global crisis management processes and procedures and ensuring relevant stakeholders are appropriately trained and aware in relation to escalation and major incident management processes
• Taking full responsibility for regional resilience management global templates and procedures and ensuring relevant stakeholders are appropriately trained and aware in relation to the resilience processes
• Providing support and technical advice to senior regional managers on resilience & protection issues including provision of training and procedure testing processes
• Monitoring regional changes in legislation and best practice to ensure continuing legal compliance and best practice throughout the region

Requirements:

• Educated to diploma or degree level in a Resilience & Protection or an equivalent discipline
• Demonstrable experience of developing, implementing and refining models of Resilience & Protection management aligned with international standards
• Detailed knowledge of the ISO standard 22301:2019 Business Continuity Management Systems (BCMS)
• Detailed knowledge and practical application of protection in facilities and property management including the management of manned guarding and the management of CCTV, and Access control systems, Genetec being the global platform
• Well-versed in OSHA CFR 1910 & 1926 standards and knowledge of OSH Canadian Law across providences
• Experience of working in a multi-site environment in the corporate facilities, retail, property, or service delivery sector preferable
• Proven track record of working independently to influence senior stakeholders
• Experience in developing successful stakeholder relationships
• Competent and capable of the use of IT engagement tools e.g., Microsoft Teams, video conferencing etc. to deliver meetings and training sessions
• Proven skills and qualities in relationship and stakeholder management, influencing skills, commercial awareness and pragmatic problem-solving skills
• Professional and proactive in all aspects of their approach and style
• Excellent relationship builder, able to coach and influence change, by working in partnership and collaboration across the business
• Able to operate at a senior level with senior executive stakeholders
• Commercially aware and able to act calmly and with authority in a crisis
• Ability to effectively respond to complex inquiries, solve complex problems and provide innovative solutions
• Likes working as part of a team but equally comfortable working alone
• Enjoys working with diverse and dynamic stakeholders and business units
• Excellent presentational skills and confidence at delivering complex and difficult messages to a variety of different stakeholders of varying seniority
• Sensitive to the varying cultures and ways of operating between countries
• Exceptional time management skills and an ability to work and deliver under pressure
• Fluent in English
• Full, clean driving license
• Wider quality management and health and safety knowledge would be an advantage
• Additional languages skills including Spanish / Portuguese are a plus