Other duties as assigned
Operations Leadership:
Monitor weather conditions and implement operational adjustments as necessary.
Team Leadership:
Provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff to ensure exceptional guest service and operational efficiency.
Conduct daily pre-shift meetings to communicate operational priorities, service expectations, safety reminders, and departmental updates.
Coordinate daily shift assignments, break coverage, and ensure adequate team coverage throughout the shift. Communicate staffing concerns or operational needs to management as appropriate.
Train and mentor team members on service standards, safety procedures, guest engagement, and departmental policies and procedures.
Monitor employee performance, reinforce company standards, and address routine operational and service issues in a timely manner.
Observe employee performance and identify coaching, counseling, and development opportunities. Provide recommendations to management regarding employee performance, recognition, corrective action, and development needs.
Support management in fostering a positive, productive work environment by promoting teamwork, accountability, professionalism, and consistent service standards.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
