Reporting to the Vice President, Operations and Supply Chain, the National Director, Operational Excellence will serve as a key architect of Groupe Touchette's transformation into a best-in-class, data-driven distribution organization. As the company continues its national expansion and pursues ambitious growth objectives, this role will lead the development and execution of an integrated operational excellence framework encompassing Health & Safety, Continuous Improvement, Operational Governance, Financial Compliance, and Project Management. The mandate is to create the structure, discipline, and capabilities required to deliver operational precision, agility, and efficiency across our national distribution network and seasonal execution cycles.
This role is a critical driver of scalable operational performance, risk mitigation, and enterprise-wide standardization, ensuring supply chain resilience and exceptional customer service from end to end. Leading a team of subject-matter experts, the Director will define strategic priorities, establish governance mechanisms, and execute initiatives that enhance productivity, service levels, safety performance, and financial discipline. A key focus of the role will be the design and deployment of a standardized operating model, leveraging best practices, performance management systems, and data-driven decision making to enable sustainable growth.
The ideal candidate brings deep expertise in continuous improvement, and supply chain operations, coupled with strong cross-functional leadership and change management capabilities. This individual is a builder and transformer, able to align people, processes, data, and technology to drive enterprise performance, embed a culture of accountability and continuous improvement, and deliver measurable business results at scale.
Job Summary
The National Director, Operational Excellence, will be responsible for defining, and implementing a continuous improvement playbook across all key areas of Groupe Touchette distribution. He or she will play a key role in developing and influencing a culture of excellence within operations, establishing a center of excellence, and working closely with the Regional Associate Vice Presidents to build and maintain key performance indicators. The candidate must have strong interpersonal communication skills and lean management expertise to successfully drive our Good to GREAT transformation.
Specific Responsibilities
- Center of Excellence -
- Governance and Management Framework -
Leadership and management:
Qualifications:
