Remote Support Engineer

We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!!

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. 

The Remote Services Engineer is responsible for delivering high-quality remote support and diagnostics for building systems, automation equipment, and connected devices. This role involves proactive monitoring, troubleshooting, and performance optimization of customer systems to ensure uptime, efficiency, and satisfaction.

Key Responsibilities:

1. Monitor and analyze system performance using remote diagnostic tools. Establish & Maintain Remote Connectivity 

2. Provide technical support and troubleshooting for HVAC, BMS, or automation systems.

3. Execute remote commissioning, configuration, and updates of BMS systems.

4. Collaborate with field service teams to resolve complex issues.

5. Document service activities, findings, and recommendations.

6. Participate in continuous improvement initiatives and feedback loops.

7. Ensure compliance with safety, cybersecurity, and data privacy standards.

Qualifications & Technical Skills :

1. Degree/Diploma in Engineering (Instrumentation, Electrical, Mechanical, other)

2. Has basic understanding of Service Agreements, contracts, SLAs, Corrective/Preventive Maintenance services.

3. Awareness of Remote Service delivery (Call/Incident mgmt. & planned/scheduled activity management) will be an advantage.

4. Basic Knowledge of Building Technology domain (HVAC, Fire, Security). Deep Knowledge of Siemens BMS Applications.

5. Kindly note - This is a shift-based job and requires working in shifts and weekends.

This role is based in Kalwa, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

Make your mark in our exciting world of Siemens

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers