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In this role, you will be responsible for the regional operational day-day oversight and management for a broad range of UCLA Health Primary, Specialty and Immediate Care services. Within this regional structure, you will have direct supervisory responsibility for each Clinic Manager at each clinic location within their purview. You will perform the supervisory and operational management function for the Santa Clarita North Valley Region You will partner closely with senior leadership, physician leads, and key stakeholders to support clinical excellence, operational efficiency, patient experience, employee engagement, regulatory compliance and financial sustainability.
Responsibilities include, but are not limited to, coordinating operational management, problem identification, and assisting with the development of strategic initiatives, as appropriate, to include both short and long-range planning for the assigned practices within the specified discipline, under the overall direction of the Sr Director and in concert with the overall strategic plan of UCLA Health. Providing oversight for the practice managers, physicians, nurses, medical assistants, clinical extenders and administrative staff to assure optimal patient care. Assisting with establishing a discipline specific infrastructure within UCLA Health to include recruitment of physicians and staff to support the assigned practices. Assisting with patient experience, access, financial and budgetary oversight, staff human resources oversight, clinician on/off-boarding, care coordination and communication, space management, supply-chain management, environment of care, clinical outcomes, medication management, quality and safety reporting, revenue cycle management, policy development and deployment for assigned practices. Core Competencies for this role includes strategic and critical thinking, operational execution and problem-solving, strong interpersonal and communication skills, data-driven and ethical decision-making. commitment to CI-CARE vales and high emotional intelligence and team leadership.
Salary Range: $132,300 - $307,100 annual
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· Master’s degree (Business Administration, Health Care Administration, Public health or related field) or combination of education and relevant experience.
· Healthcare managerial experience required.
· Strategic leadership, planning and change management skills.
· Ability to demonstrate a high level of diplomacy in persuading and influencing a wide variety of people at various levels to achieve results.
· Previous demonstrated expertise in managing patient services and nursing staffing in environment with a high volume of patient visits.
· Strong knowledge of industry standards and/or regulatory requirements.
· Demonstrated ability to identify and analyze all pertinent information/data to make and communicate decisions to meet the unit’s current and future needs.
· Effective interpersonal skills and political acumen skills.
· Ability to establish a culture of integrity within their unit and with those external to the units.
· Strong knowledge of industry standards, trends and/or regulatory requirements.
· Excellent communication skills both oral and written.
· Skill in analyzing information, problems, situations and procedures to define objectives, identify patterns, and formulate conclusions.
· Skill in setting priorities, which accurately reflect the relative importance of job responsibilities.
· Ability to establish and maintain productive working relationships with faculty, residents, medical students and staff from various social, cultural and economic backgrounds.
· Skill in communication, to clearly convey complex problems and proposals in both formal and informal situations.
· Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
· Working knowledge of research-oriented patient care systems (preferred).
· Advanced financial expertise in budget planning and financial forecasting in healthcare (preferred).
· Knowledge of EPIC EHR (preferred)
