This is a remote/ rotational position, working a rotational schedule, in Prudhoe Bay, AK. The typical schedule is 84 hours per week (40 hours straight time and a minimum of 44 hours at time and a half). All meals and lodging are provided by Worley while the employee is on location. Transportation between Anchorage and Prudhoe Bay is provided.
Worley offers a competitive benefits package, with company paid short-term disability, life insurance, paid sick leave, and 4.5% employer match on 401k.
Job Purpose:
The Service Writer / Advisor gathers information about warranties and provisions for service coverage also drafting orders for repairs to be done.
Essential Job Functions:
Provide client with estimates in line with varying needs and expectations of cost, quality, and lead time.
Review repair orders for accuracy and ensure proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured.
Consult with Shop Lead about necessary repairs and possible alternatives to expensive work
Create, review and close work orders.
Entering repair orders into service database system.
Assist Shop Lead with needs for vehicle repairs and maintenance services, timelines, etc.
Timely and accurate documentation regarding each vehicle repair.
Demonstrate adherence to established safety policies and procedures and accept accountability for safe work practices.
Stock and inventory parts in shop.
Issue and bill parts from inventory.
Deliver parts to technicians.
Obtaining parts information.
Safely climb ladders of various heights.
Routinely operate Worley/ client light and medium duty vehicles.
Other fleet support duties as assigned
Knowledge, Skills & Abilities:
Ability to work independently with minimal supervision.
Ability to act with a high sense of urgency and employ excellent organizational and problem-solving skills.
Have adequate written and oral communications applicable to standards set by organization.
Knowledge of warranty administration and repair authorization processes.
Working knowledge of preventive maintenance programs, repair planning, and fleet lifecycle management.
Demonstrated ability to communicate effectively with mechanics, supervisors, and operations personnel.
Ability to work as part of a team; communicate effectively with fellow workers and alternate.
Ability to demonstrate adherence to established safety policies and procedures.
Ability to demonstrate support for the company’s environmental management system.
Physical Demands/Work Environment:
Work is performed in a remote Arctic environment with limited medical resources. Candidate understands the site is approximately 840 miles (at least 4 hours by air ambulance) from surgical, specialist, and tertiary medical care, and where medical evacuation from this location may be significantly delayed due to weather conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the essential functions of this job, the employee is required to:
Must have ability to stand, walk on level, uneven and slippery surfaces, sit, squat, kneel, reach through low and high ranges, and exhibit normal balance and coordination. These basic physical requirements are essential for safe performance of the job in harsh environments with exposure to very cold temperatures and while wearing arctic gear.
Must stand throughout evaluation.
Aerobic capacity evaluation via 3-minute step test.
Sit and reach and range of motion evaluations.
Lift 25 lbs. from floor to waist with two hands.
Lift 25 lbs. from floor to shoulder with two hands.
Carry 25 lbs. for 15 feet with two hands.
This job description is intended to describe the nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. Worley provides reasonable accommodation to qualified individuals with disabilities, including both applicants and employees, to allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.
In-Vehicle Monitoring System: As part of our commitment to safety and accountability, company vehicles are equipped with in-cab cameras and vehicle monitoring systems. These systems may record video and audio, as well as collect GPS location, vehicle speed, harsh braking, rapid acceleration and other driving behaviors. All data is subject to review by management to ensure compliance with company policies and safe driving practices.
Required Qualifications:
Minimum one (1) year as a Service Advisor / Service Consultant or parts department experience.
High school diploma or equivalent (GED).
Valid driver’s license required and ability to be insured by Worley auto insurer.
North Slope Training Cooperative (NSTC). Worley can provide NSTC certification training if needed.
Preferred Qualifications:
Previous experience as a Fleet Coordinator, Shop Planner, Dispatcher, Lead Technician, or Maintenance Supervisor.
Experience supporting heavy-duty trucks, light-duty vehicles, construction equipment, and/or oilfield equipment.
Experience utilizing computerized maintenance management systems (CMMS) or fleet management software such as AssetWorks, Fleet Focus, SAP, Maximo, or similar systems.
Familiarity with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
Experience prioritizing work orders and coordinating repairs in a high-volume maintenance environment.
Experience preparing estimates, repair recommendations, maintenance schedules, and operational reports.
Warranty experience.
Alaskan Residents are strongly preferred.
