Cash Application Clerk II

GCI's Cash Application Clerk II will responsible for accurate and timely application of customer payments, reconciliation of deposits, and resolution of payment variances in accordance with internal controls and banking requirements. Research, reconcile, and resolve issues and discrepancies, escalating concerns appropriately. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Payment Processing & Reconciliation

• Apply customer payments accurately within the billing systems from lockbox, ACH, wire, credit card, and in‑store payment sources
• Research and resolve unapplied cash, short payments, overpayments, and returned payment items in accordance with policy
• Process payment corrections, refunds, reversals, and transfers with appropriate authorization
• Ensure cash application activity balances to system‑generated cash receipt and posting reports
• Escalate unresolved payment discrepancies to appropriate teams following established procedures.

Documentation & Customer Support

• Maintain required payment documentation to support audits and internal reviews
• Respond to payment‑related internal and external inquiries promptly and professionally.

Internal Control Considerations: Responsible for compliance with Cash Application internal controls.

• System access is limited to payment posting and cash application functions within the billing systems.
• This role does not reconcile bank accounts or cash deposits. 
• This role does not post journal entries to the General Ledger.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to work independently while contributing to team success.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
  • Demonstrated ability to maintain strict confidentiality of sensitive, proprietary, and confidential internal and external information.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Strong analytical, problem‑solving, organizational, and time‑management skills.
  • High attention to detail and accuracy with the ability to self-review work to identify, correct, and prevent errors.
  • Demonstrated ability to prioritize workload with a strong commitment to timely and accurately meeting multiple filing deadlines and established goals. 
  • Demonstrated knowledge of relevant accounting concepts, practices, and procedures.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating strong knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and more detailed instruction on new assignments. Works under moderate supervision. Provides training and guidance to lower-level staff.

Additional Competencies:

• Ability to independently resolve routine issues and discrepancies.
• Understanding internal controls and compliance requirements.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Minimum of two (2) years of experience in accounting, finance, payment processing, or related background. * 

Preferred: 

• Associate degree in accounting or related field.
• Experience with Oracle accounting software.  
• Telecommunications experience.
• Relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position requires access to reliable transportation for travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:  

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.