Area Director of Business Operations

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

Position Summary:
Establish Care Options for Kids as the provider of choice for clients, caregivers, and referral sources in your Region by managing staff to provide excellent customer service, coordinating client services, and forging strong client and caregiver relationships.

Reports To: Business Operations Regional Vice President

Education and Experience Job Qualifications:
• Preferred Masters degree in business, health care administration, or related field, or a minimum five years of relevant professional experience.
• Intermediate competency with computers and other technology that are utilized to conduct job functions including Microsoft Word, Outlook and Excel.
• Ability to think independently and be solution oriented

Other Requirements:
• Proven ability to work independently.
• Ability to organize and facilitate collaboration with internal and external stakeholders.
• Must be able to solve complex problems and work effectively under time pressure and/or deadlines.
• Must possess strong organizational and interpersonal skills.
• Ability to read, write, and communicate effectively in English.
• Ability for light to moderate physical exertion regularly, such as lifting, bending, pushing, pulling, stopping, kneeling, and reaching.
• Ability to lift and carry up to 30 pounds, such as books, papers, files, medical office supplies, often. • Ability to sit or stand for long periods of time in the work area.
• Ability to look at, and work on, a computer for long periods of time.
• Ability to work on site, in a designated office, during business hours from 8:00am-4:30pm with one unpaid 30- minute break.
• Ability to transport oneself to and from multiple work sites several times a week.
• Ability to make and answer phone calls for long periods of time.

Duties and Responsibilities:
• Serve as the strategic interface with assigned business units or functional areas for the purpose of strategic business development, solution discovery, customer service management, risk mitigation, and relationship management.
• Provide highly valued strategic consulting level support and guidance to achieve measurable outcomes and objectives.
• Helps establish and administer the regions goals and budget.
• Partner with executive leadership and other key stakeholders to define opportunities and identify and prioritize demand based on agreed upon criteria (e.g., strategic alignment, return on investment, productivity, compliance).
• Monitor business performance and ensure financial stability by putting plans in place for deficient business units.
• Presents periodic performance reports and metrics to the Executive Leadership Team
• Collaborate and continually share knowledge of business risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.
• Monitor the quality and appropriateness of all services provided by your staff to ensure compliance and client satisfaction.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measure to ensure effective and consistent support and execution.
• Conflict and complaint management and resolution. Works with local Business Operations Director to help resolve patient and employee relation matters timely.
• Ensure adherence to and compliance with all applicable laws, regulations, accreditation standards and policies and procedures of the organization.
• Foster a no blame culture that encourages reporting of safety and quality services issues. • Conduct market research including competitive and demographic analyses.
• Monitor accounts receivable in conjunction with corporate billing department to minimize write-offs.
 • Be available during office hours for Medicaid survey and after hours for emergent issues that arise.
• Submit all requested reports, action plans, etc. timely to management as requested.
• Assist with administrative duties such as answering phones, ordering supplies, etc. as needed.
• Oversee Plans of Action, Plans of Correction or Quality Improvement activities as needed.

Other Responsibilities for All Staff:
• Embody the Care Options for Kids Promise of bringing love, light and laughter into the homes and communities we serve.
• Treat and communicate with clients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration.
• Maintain confidentiality of all clients, caregivers, and business information.
• Comply with all applicable laws, regulations, policies, procedures, and guidelines.
• Conserve resources by using equipment and supplies as necessary to perform job duties.
• Report to work as assigned or scheduled timely. Follow procedures for notification of absence or time-off requests.
• Maintain professional/technical competency and proficiency of job responsibilities by attending and participating in meetings, conferences and education programs as requested.
• Perform all job responsibilities with a friendly, positive, and team-oriented attitude.

Position Type Available: Full-Time, In Office/Hybrid with Regional Travel

What we Offer:

• A supportive and collaborative work environment.
• Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous Paid Time Off
• 401K
• A chance to make a meaningful impact in the lives of children and families.

Annual Salary Range:

• Starting at $105,000.00
• Quarterly bonuses

*Compensation dependent on experience.
If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today.
 
Care Options for Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options for Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options for Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options for Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.