Staff Product Manager, SmugMug

SmugMug is a private, profitable company that has been serving visual storytellers and photographers for over 20 years. They are seeking a Staff Product Manager to own product strategy and execution for major areas of their product, focusing on user journey and innovation to enhance customer experience.

Responsibilities:

• Own product strategy and execution for a major area of SmugMug's product, operating across multi-quarter initiatives that span multiple teams
• Stay close to our customers. Collaborate with insights, marketing, CX, and UX to center our customers and their needs
• Frame large, ambiguous problem spaces — define the problem, scope the value, build the business case, align the organization, ship solutions, and assess how it landed
• Connect product and platform strategy to quarterly and sprint-level execution through storytelling, roadmap planning, and clear written and verbal communication
• Drive innovation within your area — applying Lean, design thinking, and first-principles reasoning to find new approaches for a next generation of visual storytellers
• Build the ROI case for your area, modeling value creation alongside operational costs. Define outcomes and measurement approaches upfront. Test decisions against real-world results and treat being wrong as learning, not failure
• Help raise the bar on PM craft at SmugMug — value creation, communication quality, roadmap rigor, release coordination, communication cadence, sprint/scrum planning
• Report directly to the Head of Product Management

Requirements:

• 8+ years in product management at companies known for product quality, ideally in prosumer, creative tools, or small business SaaS
• Customer obsession. Your first questions are about the user: who they are, what they need, how many are affected, what we do and don't know
• Innovation instinct. You've driven new product initiatives — not just optimized existing features — and have a track record of uncovering new value through new approaches
• Analytical rigor. You define measurement approaches upfront. You're comfortable with business strategy modeling, ROI estimation, A/B test interpretation, and light quantitative analysis
• First-principles Lean thinking. You start from the problem, not the convention. You're comfortable making bets with imperfect information and operating in ambiguous problem spaces
• Design fluency. You value high UX quality, can direct the work of designers in your area, and use prototyping and visualization to align teams before committing to code
• Clear, precise communication. Written, verbal, and visual — you communicate at multiple levels of detail and actively seek feedback on how well your communication lands
• Builder mentality. You've shipped in resource-constrained environments. You don't hide behind process. You're hands-on, resourceful, and pragmatic
• Strong product craft. You've worked in organizations with strong PM practice and you carry it with you — planning cadences, well-structured specs, clear roadmap communication, release coordination
• MBA or management consulting experience is a plus
• Scaling or turnaround experience a plus